Frequently Asked Questions.
1. What is Qandeel Collections?
Qandeel Collections is an online store specializing in traditional Balochi clothing and cultural fashion items. We offer authentic products including embroidered dresses, Balochi shawls, waistcoats, topi, and other heritage garments.
2. Do you deliver across Pakistan?
Yes, we provide nationwide delivery across Pakistan through trusted courier partners.
3. How long does delivery take?
Delivery usually takes 3–7 business days depending on your location and courier service availability.
4. What payment methods do you accept?
We accept multiple payment options including:
- Cash on Delivery (COD)
- Debit and Credit Cards
- Bank Transfers
- Other digital payment methods when available
5. Is Cash on Delivery available?
Yes, Cash on Delivery (COD) is available in most cities and areas across Pakistan.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number that allows you to track your shipment through the courier service.
7. Can I cancel my order?
Yes, you can cancel your order before it is shipped. After dispatch, cancellations may not be possible.
8. What if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the product so we can resolve the issue.
9. Can I return or exchange a product?
Yes, returns may be requested within 7 days of delivery, provided the item is unused, unworn, and in original condition.
10. Are your products authentic Balochi designs?
Yes, our products are inspired by traditional Balochi culture and craftsmanship, featuring authentic embroidery and classic designs.
11. Do product colors look exactly the same as the pictures?
We try to display product colors as accurately as possible, but slight differences may occur due to lighting, screen settings, or fabric variations.
12. Do you offer custom or made-to-order items?
Some products may be available as custom or made-to-order items depending on availability. Please contact our support team for more details.
13. Do you offer discounts or promotions?
Yes, we occasionally offer special promotions, seasonal sales, and discount offers. You can stay updated by visiting our website or following our announcements.
14. How can I contact Qandeel Collections?
You can contact us through:
- Website: qandeelcollections.com
- Email: support@qandeelcollections.com
- Contact Page: Available on our website
- Whatsapp: You can contact us on whatsapp directly also at (+923173722441)
Our support team is always ready to assist you.
15. Why choose Qandeel Collections?
Customers choose Qandeel Collections because we offer:
- Authentic Balochi traditional fashion
- Quality fabrics and embroidery
- Secure and convenient online shopping
- Reliable delivery across Pakistan
- Dedicated customer support